Online Return Policy
COVID-19 has paused our return procedure. If you require a return please hold onto your product until our store can be reopened for in store shopping. We apologize for this inconvenience. We will be extending the 30 day policy to 30 days after we have re opened for in store shopping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (This is extended for COVID Purposes)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Food can be opened but the company requests reasoning for return so please be prepared to supply our team with that information. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like some raw foods, custom products (such as special orders or personalized items), and personal care goods (such as diapers, whistles or bandages). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.