Online Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Food can be opened but the company requests reasoning for return so please be prepared to supply our team with that information.  You’ll also need the receipt or proof of purchase. 

To start your return:

To start a return or if you have questions about a return or our policies, you can contact us at , call us at 705-470-3112, or come in store and speak to one of our team members.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like some raw foods, custom products (such as special orders or personalized items), and personal care goods (such as diapers, whistles or bandages). Please get in touch if you have questions or concerns about your specific item. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items or gift cards.