Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or if you have questions about a return or our policies, you can contact us at info@tailblazershealthy.ca , call us at 705-470-3112, or come in store and speak to one of our team members.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like some raw foods, custom products (such as special orders or personalized items), and personal care goods (such as diapers, whistles or bandages). Please get in touch if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Delivery:
Delivery available to entire Greater Sudbury area (Within 50km radius).
Orders are delivered during the week between 9pm to 7pm, depending on order volume. Orders are normally delivered within 24-48 hours.
It is important to note that the delivery time cannot be guaranteed, as there may be factors that are outside of our control, such as weather conditions, traffic conditions, or carrier delays.
Delivery Fee:
$10 delivery fee on orders over $50 before tax. We delivery all products including raw.
In the case of ordering raw products, a suitable delivery time will be arranged for you.
